JH Management

Business Consulting & Advisory


In more than 20 years as a consultant and manager, I have accompanied, guided and lived many projects, experiencing and overcoming many technical and organizational hurdles. The contents and examples listed here can only reflect facts and not emotions.

Each project has its own lifeline, its personal tasks and challenges. My motto was and is therefore:

"where humans are at work, harmony should determine action!"

Main topics and tasks

Account Management     

  • Contract specification and contract management
  • Control and management of the contracted service level
  • Escalationmanagement
  • „add on“ sales

Delivery Management  

  • Project Management
  • Transition &Transformation
  • Sales Support
  • Implement SLA and KPI based measurement and reporting methods
  • Report the project performance (service delivery, progress, profitability, etc.) on program management / CxO level

Portfoliodesign and Management

  • Product & Portfolio Definition
  • Product training & lectures
  • External presentation and marketing of a product portfolio (including specialist events)
  • Offshoring from Computing Services

Control „best shore“ introduction

  • Ensuring Onsite / Offshore Personnel Planning and Employee Performance Assessment
  • Outsourcing Consulting & Transformation Outsourcing
  • Current state Analyses (Due Diligence)
  • Solution Design
  • Costing & Pricing

Successful projects (excerpt)

Food Industry - Global Outsourcing 

  • Takeover of European data centers and migration to two new locations
  • Identify and implement the "off shore" delivery options

  • Relocation of delivery services in suitable "off shore" locations

  • Align global projects & processes to the global delivery structure

Automotive Industry - Global Outsourcing

  • Acquisition and integration of customer employees
  • Introduction of SLA and KPI based services
  • Increasing the efficiency and effectiveness of solution design by introducing similar, international standards
  • Shift local delivery to a central and global delivery structure to meet the time and budget constraints

Retail Store Chain - Transformation Outsourcing

  • Development of the delivery concept and the costs for the infrastructure services
  • Contract description of the relevant services
  • Implementation of the contract components
  • Identification of new business potential and close coordination with the sales department for the preparation of offers and contract extensions

Chemical Industry - W&I Management

  • Change in a poorly performing service team - timely resolution of long-standing problems
  • Introduction of an incentive system to increase the willingness to perform with a concomitant increase in work ethic and motivation
  • Financial controlling and budgeting including monthly performance and utilization
  • Generation of "add on" business